Terms & Conditions

1. Our Products

 

We create and sell customized and personalized products, including mugs, tumblers, tote bags, and other drinkware and gift items.

Many of our products are made to order based on the information, text, images, colors, and design choices submitted by the customer.

Because customized products are individually created, slight variations in color, placement, sizing, texture, or finish may occur. These minor variations are considered a normal part of the customization process.

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2. Customization and Personalization

 

Customers are responsible for carefully reviewing all information provided when placing an order.

This includes:

• Names and spelling

• Dates and numbers

• Text and wording

• Images and artwork

• Colors

• Sizes and quantities

• Design selections

• Personalization instructions

 

We will create your product using the information submitted with your order.

We are not responsible for spelling errors, incorrect names, incorrect dates, incorrect images, or other mistakes resulting from information provided by the customer.

Please review your order carefully before completing your purchase.

Once a customized order has entered production, changes or cancellations may not be possible.

3. Customer-Provided Images, Artwork, and Content

If you provide photographs, artwork, logos, designs, text, or other content for customization, you represent that you have the legal right and permission to use that content.

By submitting content to us, you grant us permission to use, reproduce, modify, and process that content solely as necessary to create and fulfill your order.

You are responsible for ensuring that any content you provide does not infringe upon the copyrights, trademarks, privacy rights, publicity rights, or other intellectual property rights of another person or business.

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You may not submit content that:

• Infringes another person's copyright, trademark, or other intellectual property rights

• Contains unlawful, fraudulent, threatening, or abusive material

• Violates another person's privacy or publicity rights

• Promotes illegal activity

• We reasonably believe is inappropriate or unsuitable for production

 

We reserve the right to refuse or cancel an order containing content that we believe violates these Terms or applicable law.

We are not responsible for any claims, damages, losses, or expenses resulting from customer-provided content.

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4. Product Colors and Appearance

 

We make reasonable efforts to accurately display product colors, designs, photographs, and other product details on our website.

However, colors may appear differently depending on your device, monitor, screen settings, lighting, and other factors.

Because our products are handmade, customized, or produced individually, slight variations in color, placement, sizing, texture, or finish may occur.

Minor variations do not necessarily constitute a product defect.

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5. Orders and Order Acceptance

 

When you submit an order, you are offering to purchase the products selected at the price displayed at checkout.

You will generally receive an order confirmation after completing your purchase. An order confirmation confirms that we have received your order but does not necessarily mean that the order has been accepted for production.

We reserve the right to refuse or cancel an order when reasonably necessary, including if:

• A product is unavailable

• There is an obvious pricing or listing error

• Customer-provided content cannot reasonably be produced

• Payment cannot be successfully processed

• An order appears fraudulent or unauthorized

• The requested customization violates these Terms or applicable law

If we cancel an order after payment has been received, an appropriate refund will be issued.

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6. Pricing and Payment

 

All prices are displayed in the currency shown on our website.

Prices, product availability, promotions, discounts, and product specifications may change without notice. Such changes will not affect orders that have already been accepted.

You are responsible for providing accurate billing and payment information.

Applicable sales tax and shipping charges will be added at checkout where required.

If an obvious pricing or product-description error appears on our website, we reserve the right to correct the error and, where appropriate, cancel an affected order.

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7. Processing and Production Times

 

Because many of our products are customized and made to order, additional time may be required to prepare and produce your purchase.

Our standard processing time is generally 3–7 business days, unless otherwise stated on the applicable product listing.

Processing time does not include shipping time.

Processing times are estimates and are not guaranteed delivery dates.

Processing may take longer during holidays, promotional periods, high-volume sales, or other periods of increased demand.

If you are ordering for a birthday, wedding, holiday, event, or other specific occasion, please allow sufficient time for production and shipping.

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8. Shipping and Delivery

 

Orders will be shipped to the address provided by the customer at checkout.

Customers are responsible for ensuring that their shipping information is accurate and complete.

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We are not responsible for delays, failed deliveries, or additional costs resulting from:

• Incorrect or incomplete shipping addresses

• Customer refusal of delivery

• Carrier delays

• Severe weather

• Natural disasters

• Customs delays

• Government actions

• Transportation disruptions

• Other circumstances beyond our reasonable control

 

Once an order has been handed to the shipping carrier, delivery is outside our direct control.

Tracking information will be provided when available.

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9. Returned or Undeliverable Packages

 

If a package is returned to us because the customer provided an incorrect or incomplete address, refused delivery, or otherwise caused the package to be undeliverable, additional shipping charges may apply if the order is to be reshipped.

Because customized products are made specifically for the customer, a personalized product returned because of an incorrect customer-provided address may not be eligible for cancellation or refund.

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10. Returns and Exchanges

 

Because customized and personalized products are made specifically for each customer, customized products are all non-refundable and returns are not accepted.